Banking at your fingertips, the self service bank

1990

BNP Paribas Historical Collections

Themes:

  • Banks & Financial Institutions
  • Communication & Advertising
  • Innovation
  • Products & Services
Document

This poster shows an example of a BNP automatic teller machine. This is a case of emphasising self-service bank operations and services.

If the Carte Bleue experienced a difficult beginning in France, its distribution accelerated starting in 1981 with the introduction of Automatic Teller Machines (ATM), offering customers new services like consulting account balances or the history of the last 10 transactions, transfers and cash deposits. These transformations in the technical system profoundly changed the habits of customers, who previously performed these types of operations at the physical bank counter. This is how the concept of “self-service banking” gradually emerged, based on the widespread availability of powerful machines offering an expanded range of customer services. After the first installations in 1981 in Aix-en-Provence, Marseille and Paris, the number of ATMs continued to grow: 400 in 1984, 1400 in 1993 and 2180 at the end of1997.
Thanks to its powerful data processing, BNP was able to maintain the availability and reliability of its self-service tellers open 24 hours a day, 7 days a week.
Henceforth, the bank’s service role was handled to a large extent through ATMs and telecommunications, which didn’t exclude the consulting and product promotion activity in the branches. As a result, the branch area was subsequently redefined with a self-service part and a physical consulting part.

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The personal data collected from the Site are subject to data processing by BNP Paribas to enable access to and use of the functionalities offered by the Site www.histoire.bnpparibas.
Pursuant to the French Data Protection Law No. 78-17 of 6 January 1978, you are entitled to access the data collected by BNP Paribas and to have it amended, updated or deleted, where such information is incorrect, incomplete or outdated. You can exercise this right by contacting: BNP Paribas – APAC TDC Val de Marne, TSA 30233- 94729 FONTENAY SOUS BOIS Cedex.

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Fermer Welcome to

Well of History

Since 1822, history has made us a key player and a witness of transformations taking place in society and economy in Europe and around the world. We invite you to share in our story and explore our archives to learn more about our constantly changing world.
Jean Lemierre Jean Lemierre,
Chairman
of BNP Paribas